Return policy

Can I return an item?

The return period for orders is 7 calendar days starting from the date of delivery to your home or collection from the store.

Returns must be made in their original packaging and must not have been assembled or used. Once the goods have been received at our warehouses and their condition has been checked, we will refund the amount in accordance with the terms set out in Royal Decree-Law 1/2007 and the payment method used by the customer.

For any return not due to a defect or error by SIGNES SHOP, the customer will be responsible for both return shipping costs. The item must be returned in the same condition in which it was delivered; otherwise, it cannot be returned.

To make a return, you must contact us.

How will the refund be issued?

If you return the item without having tried it and in its original packaging, we will refund the amount using the same payment method you used to make the purchase.

If you made the purchase by bank transfer, we will issue the refund to the account you provide.