Terms and Conditions
1. Identification of the Holder and General Information
SIGNES SHOP is a trade name owned by the company SIGNES Imatge i Comunicació, S.A. These Terms and Conditions govern access to and use of the website www.signesshop.com (hereinafter, the Website), owned by SIGNES Imatge i Comunicació, S.A. (hereinafter, SIGNES SHOP), with VAT number A-58470220 and registered office at Av. del Carrilet, 243, 08907 L’Hospitalet del Llobregat (Barcelona), as well as the services and products offered by SIGNES SHOP on its Website.
To contact SIGNES SHOP, you may use the postal address provided above, as well as the email address signesshop@signes.es.
Due to the very nature of the Website, as well as its content and purpose, almost all browsing of the Website must be carried out while holding Customer status, which is acquired according to the procedures set out therein. Therefore, the aforementioned Customer status implies acceptance of the General Terms and Conditions in the version published at the time access is gained to the Website. SIGNES SHOP reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Terms and Conditions. Therefore, SIGNES SHOP recommends that the Customer read them carefully each time they access the Website.
The Terms and Conditions of SIGNES SHOP described below define the rights and obligations of SIGNES SHOP and Customers within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that specific conditions may exist for certain services) and to the placement of orders through the Website, and they supersede any other conditions, unless previously agreed in writing between SIGNES SHOP and the Customer.
2. User Data
Customer registration is not required to access the Website. However, to order any of the services offered by SIGNES SHOP, Customer registration and acceptance of these conditions will be required before finalizing payment.
The Customer will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and access keys to prevent any unauthorized use.
In the event that the Customer has reason to believe that their data has been disclosed to a third party, or if it has been used without authorization, or is liable to be so, they must inform SIGNES SHOP immediately.
The Customer must check that their data is correct and complete and inform SIGNES SHOP of any variation and/or modification to the information they have provided during the purchasing process.
3. Orders and Sales Conditions
To place an order with SIGNES SHOP, the Customer must be over 18 years old.
From the Website www.signesshop.com, SIGNES SHOP will ship orders anywhere in the world.
To place an order through the Website, the Customer must provide a set of data prior to placing the order, via the purchase form, which will be necessary to process their purchase order.
4. Price
Service prices are expressed in Euros (€), including taxes and management costs.
All prices shown are final prices, expressly including Value Added Tax (VAT), without prejudice to the fact that the user will at all times have itemized information on the product price.
Residents in the European Union (except the Canary Islands, Ceuta, and Melilla):
The prices of the products for sale in our online store include VAT.
Residents in non-EU countries, as well as the Canary Islands, Ceuta, and Melilla:
Purchases made in the areas described in this section will be exempt from VAT.
Please note that the indicated shipping costs do not include indirect taxes, customs duties, and customs clearance charges, which will be paid in cash at the destination by the recipient of the goods.
5. Shipping
The estimated delivery time for products in stock is between 3 and 7 days from the receipt of the order, or once proof of payment has been received in the event that payment is made by bank transfer.
The cost of shipping will depend on the volume and weight of the order; the amount will be indicated at the time of final confirmation of each order.
For shipments to the Balearic Islands, the Canary Islands, Ceuta, and Melilla, where the final shipping cost does not appear during the purchasing process, it must be inquired about through our form.
For high-volume shipments where the final shipping cost does not appear during the purchasing process, it must be inquired about through our form.
Orders will not be delivered to PO Boxes.
6. Warranty
Keep the proof of purchase, as it is required for any inspection, exchange, or return. It may be found inside the box or attached to the outside of the box delivered by the courier; do not forget to remove it before throwing the box away.
In compliance with Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, durable goods are granted a legal warranty of 2 years from the date of purchase and/or delivery.
Deficiencies caused by negligence, impacts, improper use or handling, incorrect installation, or materials subjected to wear from normal use are not covered.
In cases where the use of the warranty is justified, repair, replacement of the item, a price reduction, or return will be considered, in accordance with the legally established terms.
The warranty will become invalid if any of its details or the proof of purchase are modified, altered, or replaced.
To make the warranty effective, contact us.
7. Complaint Resolution
Customer satisfaction is SIGNES SHOP's primary concern. Therefore, SIGNES SHOP will address any questions or complaints from its customers as soon as it becomes aware of them, undertaking to respond as quickly as possible.
To this end, if our customers wish to ask any questions or make any complaint, they may contact us.
8. Use of the Website
Use of the Website for fraudulent purposes, or in connection with criminal offenses or illicit activities of any kind, is not permitted.
It is prohibited to send, use, or reuse any illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material of any kind, or that constitutes a violation of intellectual property rights, registered trademarks, confidentiality, privacy, or any other right, or is otherwise injurious or reprehensible to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain emails, mass emailing, or any other type of "spam," and, in general, any type of unnecessary inconvenience or nuisance.
The Customer undertakes to make lawful, diligent, honest, and proper use of any information or content they have access to, whether through the Website or third-party websites accessible through links on the Website, and to do so at all times in good faith and in compliance with applicable laws and these Terms and Conditions.
Likewise, the Customer undertakes not to maliciously or intentionally cause any damage or harm that could impair or alter the Website, nor to introduce or distribute computer viruses that could cause unauthorized alterations to the contents or systems that make up the Website.
9. Intellectual or Industrial Property
The intellectual property rights of the website www.signesshop.com, its source code, design, navigation structures, and the various elements contained therein are owned by SIGNES SHOP, which has the exclusive right to exercise the exploitation rights of the same in any form, and in particular, the rights of reproduction, distribution, public communication, and transformation, in accordance with applicable Spanish and European legislation.
SIGNES SHOP states that it does not grant any express or implied license or authorization regarding intellectual and/or industrial property rights, or any other related right or property, whether directly or indirectly, regarding the content included on the Website. Any full or partial reproduction of the Website's content, even by means of a hyperlink, is strictly prohibited without the express written consent of SIGNES SHOP. Unauthorized use of this content will result in the legally established liabilities.